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After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player from India had experienced issues with a deposit. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account.
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The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was https://canl-bahis.icu/ a violation of the casino’s terms and conditions.
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- It had been 12 days without any resolution or clear reasoning for the freeze.
- Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days.
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- The Complaints Team advised the player to contact his payment provider for an investigation.
Despite extending the response time by 7 days, the player had failed to respond. Consequently, we were unable to investigate further and had to reject the complaint. The player from Bolivia made a withdrawal request and went through a two-week verification process. The casino is no longer allowing withdrawals through the previous method, Airtm, and instead is pushing for cash-withdrawal. The player is unable to make the cash withdrawal and despite reaching out, the casino’s security team hasn’t been helpful.
This can mean that support for problems can be a little bit on the slow side and patience is needed when dealing with them. As a new customer read my comprehensive 1xBet review for in-depth tips and advice on how to get the most out of your account. The firm’s UK licence was suspended after reports of their websites hosting betting on cock fighting, children’s sport and using pornography to encourage betting. The Club has 100 million followers across Africa and fully mobilised official Supporters’ Clubs in Ghana, Nigeria and South Africa. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. I’m glad to hear that your issue has been resolved successfully.
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After the Complaints Team had advised him to follow the casino’s instructions, the player’s issue had been successfully resolved and his complaint had been closed. The player from Benin had had her 1xbet account locked for almost 10 months. Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed.
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Some customers seem to use them without any issues at all though. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Ukraine is criticizing withdrawal process together with particularly high fees.
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Then suddenly game will be cut and system will lose for 10 mins then suddenly it will be back and you will see you lost the bet with a shady scoring. The player admitted their addiction to gambling and wanted to get self-excluded. The casino asked them to provide documents for verification, which they didn’t agree to do.
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The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs. Player stopped responding to our question therefore the complaint was rejected. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account. Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help.
However, they failed to provide proof and have not replied to this complaint. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged.
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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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To get access to the bonus offers, there is a 1xBet registration procedure that you need to follow. You will find there is not one 1xBet promo code United Kingdom at this moment in time. To register you will only be required to fill in the empty fields provided and click on the register tab. Should you experience any difficulty logging in, United Kingdom, there’s a comprehensive step-by-step guide on how to bypass website blocks. When it comes to virtual sports, 1xBet really offers a vast range of different games, including even cockfights. One of the key advantages of 1xbet is the huge number of sports available for betting.
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After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’. The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint.
However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.
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